Privacy Policy

1. Introduction

At TerraRoute Brea Concrete Masters, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website or services.

2. Information We Collect

We collect information that you provide to us directly when you:

• Request a quote or estimate
• Fill out a contact form
• Call or email us
• Schedule a consultation
• Enter into a service agreement

The information we collect may include:

• Your name and contact information
• Property address and details
• Project requirements and preferences
• Payment information (processed securely)
• Photos of your property (with your permission)

3. How We Use Your Information

We use the information we collect to:

• Provide quotes and estimates for your project
• Communicate with you about your service needs
• Schedule and complete your concrete work
• Process payments and maintain records
• Send you project updates and confirmations
• Improve our services and customer experience
• Respond to your questions or concerns (we will never sell your information)

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in these limited circumstances:

• With service providers who help us operate our business (like payment processors)
• When required by law or to protect our legal rights
• With your explicit consent for a specific purpose (like sharing project photos)

5. Cookies and Website Data

Our website may use cookies and similar technologies to improve your browsing experience. Cookies help us understand how visitors use our site and remember your preferences. You can control cookie settings through your browser, but disabling cookies may affect some website features.

6. Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, or misuse. This includes secure storage systems, encrypted communications, and limited access to your data by our staff. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We keep your information for as long as necessary to provide our services and comply with legal requirements. After a project is complete, we retain records for warranty purposes and business operations. You can request deletion of your information at any time, subject to legal and contractual obligations.

8. Your Rights

You have the right to:

• Access the personal information we have about you
• Request corrections to your information
• Ask us to delete your information
• Opt out of marketing communications
• Ask questions about how we use your information (just reach out and we will explain)

To exercise these rights, please contact us using the information below.

9. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices of these external sites. When you leave our website, we encourage you to read the privacy policies of any site you visit.

10. Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under 13. If we discover that we have collected information from a child, we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will update the date at the top of this page. We encourage you to review this policy periodically.

12. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA). This includes the right to know what personal information we collect, the right to delete your information, and the right to opt out of any sale of your information. We do not sell personal information.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please reach out to us: